Peranan Manajemen Perencanaan dalam Meningkatkan Kualitas Pelayanan Kesekretariatan pada Kantor Camat Hiliran Gumanti Kabupaten Solok

Hane Johan, Halendra Halendra

Abstract


The purpose of this research [is] 1. To know how role of planning management in improving the quality of service of secretariat [at] Office Sub-Regency Chief Fistula of Gumanti Sub-Province of Solok 2. To know constraints what met in role of planning management in improving the quality of service of secretariat [at] Office Sub-Regency Chief Fistula of Gumanti Sub-Province of Solok.

As for this research internal issue formula [is] 1. How Role Of Management Planning In Improving the Quality Of Service Of Secretariat [At] Office Sub-Regency Chief Fistula of Gumanti Sub-Province of Solok 2. Any kind of constraint met in Role Of Management Planning In Improving the Quality Of Service Of Secretariat [At] Office Sub-Regency Chief Fistula of Gumanti Sub-Province of Solok Data which [is] writer get in this research metede [is] data of kulitatif. Role of planning management in improving the quality of service of secretariat [at] Office Sub-Regency Chief Fistula of Gumanti Sub-Province of Solok important so central, because with existence of planning management [in] Office Sub-Regency Chief Fistula of Gumanti Sub-Province of Solok very assisting of service facet, good that prima service and also service of public.

Constraints in role of planning management in improving the quality of service of secretariat [at] Office Sub-Regency Chief Fistula of Gumanti Sub-Province of Solok, constraint which [in] temuai [is] Resource of Aparatur, Facilities And Basic Facilities, Awareness of Society, Far it[him] apart [among/between] sub-regency chief office with settlement of resident. Everything which [in] planning surely always there [is] constraints which [in] facing, and which we [do/conduct] will not always smoothly, surely always there [is] barricade, remain how us make that constraints can overcome better, so that planning of us also walk better as according to what wanted.


Full Text:

PDF

References


Bakry, Oemar. 1983. Tafsir Rahmat, Jakarta : Mutiara.

Bungin, Burhan. 2008. Penelitian Kualitatif : Komunikasi, Ekonomi, Kebijakan Publik dan Ilmu Sosial Lainnya. Jakarta : Kencana.

Cholik, Abdul. 2011. Pengantar Manajemen. Semarang : Rafi Sarana Perkasa.

Departemen Agama RI. 2006. Al-Qur’an dan Terjemahannya, Jakarta: CV Pustaka Agung Harapan.

G.R. Terry. 2001. Manajemen Dasar, Pengertian dan Masalah. Jakarta : Bumi Aksara.

Harjanto. 2005. Perencanaan Pengajaran. Jakarta : Rineka Cipta.

Koontz dan Cyril O’Donnel. 2001. Manajemen Dasar, Pengertian dan Masalah. Jakarta: Bumi Aksara.

Kotler dkk. 2008. Prinsip-Prinsip Pelayanan. Jakarta : Bumi Aksara.

Kuncoro. 2003. Manajemen Perbangkan. Jakarta : Raja Grafindo pustaka.

Malayu S.P. Hasibuan. 2001. Manajemen Dasar, Pengertian dan Masalah. Jakarta : Bumi Aksara.

Margono. 2010. Metodologi Penelitian Pendidikan. Jakarta : Rineka Cipta.

Moleong, Lexy. 2013. Metodologi Penelitian Kualitatif. Bandung : PT Remaja Rosdakarya.

Purwanto, Ngalim. 2005. Administrasi Dan Supervisi Pendidikan. Bandung : PT Remaja Rosdakarya.

Sedarmayanti. 2004. Tolak Ukur Kualitas Pelayanan. Jakarta : PT. Raja Grafindo Persada. Suandy. 2003.Erly, Perencanaan Pajak, Edisi Revisi. Jakarta: Salemba Empat.

Sugiyono. 2006. Metode Penelitian Kuantitatif, Kualitatif, dan R & D. Bandung : Alfabeta.

Pengukuran Analisis Data. Jakarta : PT. Raja Grafindo Persada.

Supranto dkk. 2009. Penilaian Kinerja Organisasi Pelayanan. Jakarta : PT. Bumi Aksara.

Tjiptono. 2000. Analisis Kualitas Pelayanan Perbankan. Jakarta : Raja Grafindo pustaka.

Tohirin. 2013. Metode Penelitian Kualitatif dalam Pendidikan dan Bimbingan Konseling: Pendekatan Praktis untuk Peneliti Pemula dan dilengkapi dengan contoh Transkrip Hasil Wawancara serta Model Penyajian Data. Jakarta: PT Rajagrafindo Persada.




DOI: https://doi.org/10.31575/jp.v4i1.252

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 JURNAL PUNDI

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

DITERBITKAN OLEH SEKOLAH TINGGI ILMU EKONOMI KBP

JL. KHATIB SULAIMAN NO. 61 PADANG SUMATERA BARAT

TELP  : (0751) 7051398 / 0811667831
Email : support@akbpstie.ac.id
WEB   : www.akbpstie.ac.id

Hak Cipta (c) 2018 oleh  Sekolah Tinggi Ilmu Ekonomi KBP - Jurnal Pundi
Creative Commons License

 

Indexed in :